Question
You are trying to understand the sales return process at ABC Company so that you can discuss potential improvements with the accounting and internal audit
You are trying to understand the sales return process at ABC Company so that you can discuss potential improvements with the accounting and internal audit team. To do so, you have talked to several people involved in this process and documented the process in narrative form as below: The sales department receives a return request from a customer. The sales department then notifies the accounting department that a return request was received and forwards the return request to the operations manager. The accounting department looks up the invoice for the original sale and gives the invoice to the operations manager. The operations manager temporarily files the invoice and return request and notifies the warehouse that a return request was made. The operations manager also sends an acknowledgment to the customer that they received the return request. After the warehouse receives the returned goods from the customer, the warehouse counts the items and prepares a receiving report. The operations manager gets the receiving report and compares it with the return request and original sales invoice. If there are discrepancies, the operations manager notifies the customer. Otherwise, if there are no discrepancies, the operations manager signs off on the return request and receiving report and forwards them to the accounting department. The accounting department prepares a credit memo and issues a check to the customer for the refunded amount. Instructions and deliverables: Work with your group to draw a business process model based on Business Processing Modeling Notation (BPMN). this assignment by hand
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started