You Can Add upto 5 Persona Including the Manager
casolol Design Thinking DA Sophomores Scenario Scenario In this scenario, you are a UX designer who will be facilitating an empathy map workshop for a group of stakeholders from a restaurant chain. They are looking to create an online training program for wait staff. Your empathy map will highlight the thoughts and feelings of a user using their current online system. Assume that you are facilitating the workshop for five stakeholders splitting the participants into a group, ideally from different roles in the organization. In this case you are talking to stakeholders who will not be end user of the system. In order to set the stage, create a proto persona or take a persona and center this activity on them. Empathy map can also be done with a group of user personas but for this activity focus only on the individual to avoid generalizing the feelings and action of the group. As stakeholders are adding sticky notes, some of the questions you may like to ask are: Questions you may like to ask o o o o Questions How would the user feel if they had to learn a new software? What do you think the user will look at first? What are the users saying now? . What the user want to do? Why do you think they feel that way? What motivates the user to do this? How do you think they would express that? 1 Define scope and goals 2 Gather Materials 3 Collect Research 4 Generate sticky notes for each quadrant on left 5 Converge to cluster and synthesize 6 Polish and Plan How do we use it? How can I use this to improve our online presence? Will my Will my Can I use it? How do I access it? colleagues find this useful? stakeholders accept and fund this? SAYS THINKS Manager Persona 1 Tests out features I'm afraid my stakeholders will fund this but we won't be able to deliver Inquires about its functions Weighs the advantages and disadvantages Anxious I feel like this could be difficult for the wait staff -scared DOES FEEL casolol Design Thinking DA Sophomores Scenario Scenario In this scenario, you are a UX designer who will be facilitating an empathy map workshop for a group of stakeholders from a restaurant chain. They are looking to create an online training program for wait staff. Your empathy map will highlight the thoughts and feelings of a user using their current online system. Assume that you are facilitating the workshop for five stakeholders splitting the participants into a group, ideally from different roles in the organization. In this case you are talking to stakeholders who will not be end user of the system. In order to set the stage, create a proto persona or take a persona and center this activity on them. Empathy map can also be done with a group of user personas but for this activity focus only on the individual to avoid generalizing the feelings and action of the group. As stakeholders are adding sticky notes, some of the questions you may like to ask are: Questions you may like to ask o o o o Questions How would the user feel if they had to learn a new software? What do you think the user will look at first? What are the users saying now? . What the user want to do? Why do you think they feel that way? What motivates the user to do this? How do you think they would express that? 1 Define scope and goals 2 Gather Materials 3 Collect Research 4 Generate sticky notes for each quadrant on left 5 Converge to cluster and synthesize 6 Polish and Plan How do we use it? How can I use this to improve our online presence? Will my Will my Can I use it? How do I access it? colleagues find this useful? stakeholders accept and fund this? SAYS THINKS Manager Persona 1 Tests out features I'm afraid my stakeholders will fund this but we won't be able to deliver Inquires about its functions Weighs the advantages and disadvantages Anxious I feel like this could be difficult for the wait staff -scared DOES FEEL
