you can evaluate Sustainability E-Service Quality.will evaluate Sustainability E-Service Quality. As found in the module overview and readings, the SERVQUAL model is used to assess the perceived quality of service. (hint: Use your social media platforms). Assess e-Word-of-Mouth (e-WOM), intentions to buy sustainable products, and the perceived value associated with the product or service and company or brand. Your research should start with a research question of your design, for example, "How many airlines are following Hi-Fly Airlines with plastic-free flights?", "Are customers more price-sensitive than eco-sensitive?", "Do green customers exist within my social media network?".