You conducted an interview with a general manager of a general store about a change process he was actively involved in. He said he implemented a new inventory management system. The rationale behind this decision is to enhance efficiency, decrease the number of errors, and improve the tracking of sales and stock levels. He listed the steps in implementing this change which includes researching and selecting an appropriate system, training staff members on how to use the new system, and gradually phasing out the previous system. These steps were managed through regular meetings, open lines of communication, and the provision of support and resources as needed. He attempted attempted to engage the staff in decision-making processes in order to cultivate a feeling of ownership and dedication, and to motivate them to recognize the necessity of change in order to remain competitive and improve productivity and efficiency. He illustrated the image of change as a director, caretaker, coach and navigator. Answer the following questions: What other factors did you identify? What conclusions can you draw from your analysis of the effects of images and mental models on the way that your interviewees approached their change management roles