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You configure an agent script in Dynamics 3 6 5 Customer Service. The environment has channels for live chat, SMS , and WhatsApp configured successfully.

You configure an agent script in Dynamics

365

Customer Service. The environment has channels for live chat, SMS

,

and WhatsApp configured successfully.

You need to ensure that the new agent script is automatically loaded for all new work items that agents receive.

With what should you associate the script?

Select only one answer.

case

channel

session template

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