"You could learn from your competitions if they are successful, if they're getting ahead, if they are getting customers. There is something that they are doing, chances are, that you are not doing. It could also be that they are providing a better service, a better experience, they're selling a better product, they've got a better team. Whatever it might be, competition challenge you to be better." Your answer What skills and traits do you believe make a good manager and do you think these skills and traits are learned or innate, and why