1. You decide to assess the effectiveness of your current customer service practices in the Epicure how would you as the manager go about doing this?
2. As a direct result of the research, you completed in the above question, you have decided to implement a quality assurance program into the Epicure. (1) How would you go about implementing this within your restaurant team? (2) Which QA program would you implement and why?
3. Briefly outline the objectives, components and details that relate to consumer protection laws that relate to customer service, and the business' responsibility for:

• Nominating and charging cancelation policies
• Providing information of potential price increases
• Providing refunds
• Supplying products as described or substituting suitable products when unable
• Formats for content of policies and procedures