1. You decide to assess the effectiveness of your current customer service practices in the Epicure Training Restaurant how would you as the manager go about doing this?
2. As a direct result of the research, you completed in the above question, you have decided to implement a quality assurance program into the Epicure Training Restaurant .

• (1) How would you go about implementing this within your Epicure Training Restaurantteam?
• (2) Which QA program would you implement and why?