You decide to have a one-to-one meeting with each member of your team: Jenny, Alan and Sheela. With each team member, identify, together, their emotional strengths and weaknesses. Your assessor will observe and assess your skill and knowledge during this exercise based on criteria listed in the checklist below.

Before the meeting, develop a plan (you need to make a plan) that will assist in how you will deal with the different cultures and backgrounds in your team.

With one of the team members develop and implement a plan that addresses the following;

Self - management of emotions

How to develop their own emotional intelligence

How to build productive relationships in the workplace