Question
You discover that the Customs Post Clearance team is facing a significant backlog of pending cases, amounting to approximately 3,000 hours of workload (workload =
You discover that the Customs Post Clearance team is facing a significant backlog of pending cases, amounting to approximately 3,000 hours of workload (workload = process time * volumes). The supervisor asserts that the team has no control over this situation. It is important to note that the monthly incoming volumes and team size have remained constant. This particular task can only be handled within the Post Clearance team by any team member. Assuming the team aims to enhance productivity by 100% (keeping in mind that the backlog would persist at its current rate without improvement), how much time would it take to reduce the backlog while effectively managing the incoming volumes?
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