You: Good afternoon everyone, thank you for taking the time to join this meeting. We are here to discuss three main areas: Complaint and dispute management, acknowledging and greeting customers, and promoting our Loyalty Scheme programmes. We value your input and would like to hear your thoughts and suggestions on these topics. Let's start with complaint and dispute management. Customer 1: I think it's important to have a clear process for handling complaints. I had an issue with my room last time I stayed, and it seemed like the staff didn't know how to handle it. You: Thank you for your feedback. We will work on establishing a clear procedure for handling complaints. Staff, do you have any thoughts on this? Staff 1: Yes, I agree with the customer. We need more training on how to handle complaints and disputes. It would be helpful to have a step-by-step guide. You: Noted. We will ensure that our policy includes a clear, step-by-step process for handling complaints and disputes. Now, let's move on to acknowledging and greeting customers. Customer 2: I've noticed that sometimes staff members don't acknowledge customers when they enter the restaurant or bar. It would be nice to be