You have a co-worker (Jan) that you have known for a long time come up to you. Jan is concerned about a perceived conflict between herself and another fellow worker (Mike) that you also know.

You are being asked to give them some advice on how to resolve the conflict. It appears that the manager of their department (you work in another area) praised Jan for a job that Mike had significantly helped out on.

As a result, Mike feels he was 'used' for his knowledge and has stopped communicating with Jan. What three tips might you provide to Jan to see how she might resolve the conflict with Mike?

Do you think there is a chance at resolution?