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You have been asked to incorporate Gagne's Nine Events of Instruction into the design of your next customer service training program for new associates. Which
You have been asked to incorporate Gagne's Nine Events of Instruction into the design of your next customer service training program for new associates. Which technique will you use to elicit the best possible performance? Question 47 options: Clarify learning objectives so trainees understand why customer service is so important to the company. Develop icebreakers to gain the attention of the trainees. Design role plays to allow trainees to practice their customer service skills. Ask trainees to complete a survey to evaluate the training after it has concluded
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