You have been asked to look at the potential outsourcing of the Facilities Management operation of a major Aluminium window, doors and other construction components manufacturing and fabrication company. The company has two industrial manufacturing plants, three distribution warehouse, a separate main office building and three retail showrooms.

Draft a brief outline of what you consider to be the THREE most significant operations to be contained in a service level agreement to cover the main facilities management operations to be outsourced and how the outsourcing will help control/reduce costs and/or increase effectiveness of the FM services provided.

Ensure that you include specific service level deliverables that can be measured and the consequences of non performance.