You have been asked to prepare a survey of your machine shop to determine if their quality system needs a major overhaul or if "business as usual" is acceptable The machine shop is a supporting department which makes tools, fixtures, gages, dies, etc. for the manufacturing departments of your plant. The machine shop is necessarily engaged in small lot manufacture, but the variety of items is not large and the same items are produced several times during the year. In other words, it does a large volume of repeat business even though it makes a few pieces of item at any given time. Your initial tour of the department discloses that all the output of the shop is routed through six inspectors in a central inspection station. They report to the chief inspector who is the same "rank" as the production superintendent. At the inspection operation, each item is inspected 100% against the drawings. Any item not meeting specifications is tagged and returned to the foreman for his disposal, either repaired and resubmitted, or scrapped In addition to the six tool inspectors, there are also two floor inspectors, reporting to the machine shop foreman, who circulate around the shop approving setups, answering questions on interpretation drawings and acting as technical liaison between the foreman and the machinists. No record is maintained of their activities The inspection records are perused weekly by the machine shop foreman. He notes any unusual rejections and lets individual machinists know so they can identify the problem. He spends about 2 You also visit the manufacturing departments which use the products of the machine shop. What do they think about the quality the machine shop puts out? . The assembly department has no complaints, .The punch press supervisor states that several times she has had to scrap large lots of punched materials because the dies were incorrectly made Your next visit is to the accounting department. You obtained the following reports in the attached Prepare a quality cost summary for the machine shop. Put it in a form that will be self explanatory to the supervisors involved. State whether you believe their quality control program should receive a major overhaul based on the information provided. You have been asked to prepare a survey of your machine shop to determine if their quality system needs a major overhaul or if "business as usual" is acceptable The machine shop is a supporting department which makes tools, fixtures, gages, dies, etc. for the manufacturing departments of your plant. The machine shop is necessarily engaged in small lot manufacture, but the variety of items is not large and the same items are produced several times during the year. In other words, it does a large volume of repeat business even though it makes a few pieces of item at any given time. Your initial tour of the department discloses that all the output of the shop is routed through six inspectors in a central inspection station. They report to the chief inspector who is the same "rank" as the production superintendent. At the inspection operation, each item is inspected 100% against the drawings. Any item not meeting specifications is tagged and returned to the foreman for his disposal, either repaired and resubmitted, or scrapped In addition to the six tool inspectors, there are also two floor inspectors, reporting to the machine shop foreman, who circulate around the shop approving setups, answering questions on interpretation drawings and acting as technical liaison between the foreman and the machinists. No record is maintained of their activities The inspection records are perused weekly by the machine shop foreman. He notes any unusual rejections and lets individual machinists know so they can identify the problem. He spends about 2 You also visit the manufacturing departments which use the products of the machine shop. What do they think about the quality the machine shop puts out? . The assembly department has no complaints, .The punch press supervisor states that several times she has had to scrap large lots of punched materials because the dies were incorrectly made Your next visit is to the accounting department. You obtained the following reports in the attached Prepare a quality cost summary for the machine shop. Put it in a form that will be self explanatory to the supervisors involved. State whether you believe their quality control program should receive a major overhaul based on the information provided