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You have been asked to study the effects of an employee-wide training program, in a company of 500 employees, designed to reduce the amount of

You have been asked to study the effects of an employee-wide training program, in a company of 500 employees, designed to reduce the amount of customer complaints. Describe how you would carry out the study, including the variable or variables you would collect, how you would measure those variables, and what would indicate success. Cite your textbook and other sources to support your ideas. Replies to your peers should ask questions and offer suggestions for potential improvements to the study.

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