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You have been hired as a Business Process Management Consultant for Herzog Memorial Hospital (based on the case: Low Patient Satisfaction at Herzog Memorial Hospital.PDF).

You have been hired as a Business Process Management Consultant for Herzog Memorial Hospital (based on the case: Low Patient Satisfaction at Herzog Memorial Hospital.PDF). Provide specific instructions for Rose and Tinsley on how to conduct a thorough Voice of the Customer (VoC) analysis - all parts - to get a better understanding of what's driving the low patient satisfaction scores for the third-floor nursing unit. Respond to the discussion prompt in approximately 400 words

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