You have been instructed by a senior advocate in a firm that you work in,to have a meeting with a very important client,who requires training for his team. During the training,the client seems very unhappy that a junior advocate has been sent to do the training and it's clear that he would prefer a senior partner to undertake the training.

a)In an attempt to impress the client, critically analyse the basic needs of all oral communication that you should address,to ensure effective communication with the client.

b)What would you do,to ensure that the client is convinced,that you are listening to their concerns?

c)How can audience research help you in making an effective presentation?