You have just attended a quarterly meeting of the healthcare system's strategic planning team. Due to a downturn in financial standing, cutbacks are being made to the professional development budget. Within the next quarter, the organization will phase out tuition reimbursement benefits. As a chief nursing officer, you will need to convey this message to the nursing services department.

• How do you prep for delivering this message?
• What will you include in your message?
• What resistance might you anticipate and mitigate in your messaging?
• In what way might "grapevine" communication impact your plan for delivery?

With these elements in mind, describe your plan for communicating this message.

You are being interviewed for a departmental administrator position for a department that has undergone a long period of transitory leaders. You are told morale is relatively low, there is little sense of teamwork apparent among the staff, and patient satisfaction scores have been decreasing. The CNO asks you to share your philosophy of leadership and what strategies you might use to bring about a positive change in the department. Based on previous learning about contemporary leadership approaches, criteria for a healthy work environment, and the three concepts from this week's lesson on creating a culture of quality and safety in the work environment:

1. Share your philosophy of leadership.
2. Share the strategies/processes you will use to develop a culture of a quality and safe work environment.
3. What evidence will you see at the end of six months of whether a positive change has occurred?