You have just been hired by ZedTech Industries to be the project manager supporting their new strategy implementation across the company. ZedTech offers support to small businesses with their IT set up and installation of their needs. The do everything from help them, sourcing the best laptop identifying the right location for printers, phone systems, mobile data, internet provider. They have various accounts allocated to one of their current 40 IT Account Managers.

The new strategy is to move as much of the work into a customer self service approach using an online platform. This will help reduce the number of staff but also give scope to take on new clients. They currently have over 40 potential clients waiting to sign up.

As the new project manager, you have been hired to deliver on this project within the year. What will you do? Who will you turn to? How will it be created and delivered? How will you know it is successful? What else do you need to know?