You have just won a lottery. The prize amount is 10 million dollars (after tax). After some
Question:
You have just won a lottery. The prize amount is 10 million dollars (after tax). After some consideration, you have decided to quit your current job and start a business in Killeen, TX. Answer the following five questions. Q1) What business will you start in Killeen, TX? Q2) What will be your company's competitive advantage? Or why will the customers choose your product or services over those of other companies in the market? (In the case of Zappos, the competitive advantage was providing top-tier customer service.) Q3) For your business, which employee group is the most critical in delivering the competitive advantage? (In the case of Zappos, this would be the customer service representatives since they are the employees who are actually delivering the top-tier customer service.) Q4) For the critical employee group to appropriately deliver the competitive advantage, what are the knowledge and skills that the employees need to possess, behaviors that they need to engage in, or the culture that needs to be established? (In the case of Zappos, this was building a "fun culture.") Q5) What are some HRM practices (e.g., selection, training, performance appraisal, and compensation) that you may adopt to foster the knowledge, skills, behaviors, and culture that were identified in Q4? (In the case of Zappos, the company only selected job candidates who are a good fit with its fun culture. But let's not only focus on the selection practices in answering this