Analyze a real-world business problem. Information Technology and Quantitative Management (ITQM2016) A Multi-Criteria Model in Information Technology Infrastructure Problem. Which approach would you use and why?

In recent years, with the rapid advancement of technology, the demand for high-quality IT services has increased significantly. As a result, IT departments in organizations are now under more pressure to provide services with higher quality, performance, and availability.

To meet these demands, there are several models of service delivery available for diverse IT activities. Furthermore, there are frameworks that have emerged for the management of IT service operations, including ITIL, COBIT, and PMBOK. These frameworks provide guidelines, best practices, and controls for IT service management, IT governance, risk management, compliance, and project management.

ITIL provides guidelines and best practices for IT service management processes such as incident management, change management, problem management, and service desk management. COBIT provides controls and objectives for IT governance, risk management, and compliance. PMBOK provides best practices for project management.

By adopting these frameworks, organizations can improve the quality, performance, and availability of their IT services. Moreover, they can ensure the efficient use of resources, the management of IT risks, and compliance with relevant regulations and standards.

Therefore, it is recommended that our organization adopts one or more of these frameworks to manage our IT service operations. This will enable us to provide better services to our customers and stakeholders, and ultimately improve our overall business performance.

The following is the case study

Information Technology and Quantitative Management (ITQM2016) A Multi-Criteria Model in Information Technology Infrastructure Problems