You have managed to convince top management that adopting a QMS based on the ISO 9001:2015 will turn around the company's fortunes and allow it to leapfrog the competition. They have approved your proposal, and since that time, your organization has used the QMS for 2 years and is now attempting to get certification for ISO 9001:2015; hence, management has directed that a first-party audit should be conducted to establish any gaps within the Quality Management System (QMS) being implemented at the organization in preparation for the second-party and third-party audit, which will assess the organization for certification.

As the process owner, you are to assess the extent of compliance of the organization's QMS and effect corrective measures to streamline the QMS to acceptable standards for certification.

The table below provides key findings after the audit; you are to fill in the missing details, i.e.

i) Clause Reference from the ISO Standard 9001:2015,

ii) Ratings, here you are establishing conformance or non-conformance and its severity, and

iii) the Audit Evidence available or missing.

Rating Keys:

A = Minor Non-conformity B = Major Non-conformity C = Critical Non-conformity