You have now communicated the new roster to your staff members and no changes were required.

On the first day of the roster commencement one of the level 2 staff, rostered on the dinner shift has called in sick and is not able to attend the rostered shift. A staff members have to be contacted to cover the shift ensuring the smooth rum of the dinner service.

For this task you are required to.

• You need to access the casual pool to replace this person.
• You will need to rework the roster as a result of the staff illness.
• You will need to call appropriate replacements ASAP (as soon as possible) as the shift commences in 3 hours.
• Use professional language
• Maintain good communication

Your assessor will directly observe you, accessing the casual pool staff to replace the sick level 2 staff, you are conducting the phone call to the possible replacement, providing all the details of the rostered shift.