Question
You have recently been asked by your boss to come up with an estimate of customer lifetime value for your firm's typical customer. Your firm
You have recently been asked by your boss to come up with an estimate of customer lifetime value for your firm's typical customer. Your firm sells high-end road and mountain bikes and related accessories. Customer contact is primarily online, through catalogs, targeted mailings, targeted e-mails, and the occasional telephone call. After some digging around and asking a lot of questions, you've been able to assemble the following information for a typical customer: Average order: $ 504 Frequency of orders: 1.3 /year Average margin: 61 % markup on retail Customer retention rate: 75 % Promotional/communication costs/yr $ 38 Your discount rate: 10 % Customer acquisition cost $ 414 Calculate the expected customer lifetime value for a new customer, rounded to the nearest dollar.
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