You have recently been promoted to assistant branch manager at your neighborhood Royal Bank.

Your responsibilities include:1. promoting the team concept among all customer service representatives in your branch.2. Serving as a team leader on special projects that involve your staff.

1. Your district manager has asked you and 3 other employees at your large urban branch to find a solution to the lack of sufficient office space for the growing number of workers at your location. As leader, you have scheduled a team meeting on Thursday afternoons for four weeks to address the problem.
2. After 2 meetings with your co-workers, you notice that everyone is making vitalcontributions to the group's efforts except Jane. Duringthe meetings, she displayed verypoor listening skills. She often jumps ahead of the topic or interrupts a speaker's train ofthought. At other times, she doodles on her note pad instead of taking constructive notes.
3. She remains silent after team members deliver lengthy reports about possible solutions to the office space problem.

QUESTIONS TO BE ANSWERED BASED ON THE CASE

1. What can you do if a team leader to improve the following concerns you have noticed with Jane?
2. Ask her to take extensive notes during the meeting?
3. Schedule future meetings on Thursday mornings instead of Thursday afternoon?
4. How will you be able to get her to be more focused on your agenda during meetings?