You have the following comparative cost per unit of service performance data with which to prepare a bilateral performance map for your organizations departments. Based on the mapping you do, which department or departments is or are in the performance quadrant that requires an investigation of performance for the period under review? (Negative values indicate performance that is worse than the comparison group/time period.)

Departments Performance Compared to Other Organizations (%) Performance Compared to Self in Prior Period (%)

Registration -4.5 5.0

Records -3.5 -4.5

Supply Room 6.0 3.0

Clinic 1 -8.0 5.5

Clinic 2 7.0 2.0

Clinic 3 -2.0 -3.0

Outreach 5.5 -4.5

Social Services -5.0 -5.0

Nutrition 4.5 8.5

Laboratory 1.0 -9.0