You have TWO KEKS. (1) Write a formal letter that addresses the issues in the scenario (see below). 2) As you did with your previous assignment, design a "checklist" for delivering emotionally impactful messages based on this assignment. What are some of the things you should be sure you're achieving in your writing before sending any workplace communication that will have an emotional impact on your audience? You should identify at least 5 things and explain them in several sentences each