You just have been appointed as a director of Human Resources of a top 500 Franchise Corporation. Your boss, the CEO, has asked you to help the organization manage the necessary changes as a result of COVID19 and prepare it to welcome the future technological challenges that are expected to impact the Corporation in the next 5 years. You will have to manage the changes with the support of the directors of the other functional areas of the corporation. You will need to understand all the changes implemented during the pandemic and its results.

The report should:

• describe the pre-COVID19 situation facing the organization (you can choose one particular geography, i.e., Spain or your country).

• who the change agents were at the time and how they acted to fight back this unexpected health situation.

• how the changes were planned and implemented to help the Corporation network of franchisees survive the COVID situation.

• how resistances, if any, were dealt with.

• the results/outcomes of the change

• follow the table of contents as stated below

  Key criteria for evaluation:

1. Use of course concepts and methodologies.

2. Research undertaken.

3. References and sources used.

4. Your creativity in dealing with the case.

5. Learning points arising (ie: what you have learned from doing this case study).

6. Follow my tips for producing a great report.

7. Well balanced report including images-tables-charts to make the exam attractive and interesting to rea