You manage a team for a multinational organization in Malaysia that operates with various countries including China, Thailand, Malaysia, Nigeria, India, and Australia. Your organization manufactures agricultural equipment and handles more than 8000 employees in the six different countries. Recently, you have found out that a lot of manufacturing defects take place in the production line therefore, you and your team organized a meeting and investigated that the communication between the country representatives and the production department is different from what they spoke over the video conferencing meeting. You are now calling the representatives from the countries for an urgent meeting to identify the following mistake and to take the necessary steps immediately:

(a) You are now explaining to the country representatives on any FIVE of communication barriers. In your explanation to them, you are required to support relevant examples so that the mistakes are clear to them.

(b) You are needed to explain the FIVE types of effective control in order to reduce the manufacturing defect in the production line. In your discussion with them, you are required to provide examples related to the scenario above.