You manage the Arbor Grill, an on-campus eatery located just south west of the CSUN business school. You have recently been informed of the results of an employee survey which indicated that the engagement scores of your employees who work in the coffee shop are very low. Coffee shop employees are assigned to either work the cash register, take orders, give customers drinks/food that require little to no preparation (e.g., drip coffee) or work as a barista, responsible for food and drinks that require preparation (e.g., espresso drinks, sandwiches). All employees are paid minimum wage with no tips. What specific actions would you take in order to improve employee engagement?

1. Individually, choose one of the options below (or something different) and go into detail on the specific actions you would take to improve engagement in this case

Org. Levers

• Change the culture
• Change the selection and/or promotion systems

Managerial Levers

• Autonomy
• Goals and feedback
• Meaningfulness
• Challenge
• Remove hindrances
• Social support

Individual Levers

• Structural resources
• Social resources
• Hindering demands
• Challenge demands