You must answer this question using the ILAC (Issues, Law, Application and Conclusion) method.

Joe and Andre are former professional tennis players.They decide to create a new fitness product called the "Rest & Relax Vest" which is acompression vestthat they claim will "speed up your post-workout recovery time by up to 60%".They do not have any scientific evidence to support this claim.

At the product launch forRest & Relax Vest, their advertising posters state that any customer who buys the product will go into a draw to win aprivatetenniscoachingsessionwithJoe or Andrevalued at $5,000.They have no intention of creating a competition or draw or offering apersonalcoachingsessionto any customer.

A few weeks after the launch, a disgruntled customernamedStefficontactsJoeand Andreand claims that she is not happy with theRest & RelaxVestthat she bought at the launch.She said that theRest & Relax Vesthas made no difference to her recovery time atall.JoetellsSteffithatif she's not happy with thevest, there's nothing she can do about it because he knows his rights under the Australian Consumer Law, and he doesn't have to provide her with a refund under anycircumstances.

JoeandAndrehaveheard thatSteffihas made a complaint to the ACCC and they have come to you for advice.AdviseJoeandAndreasto their potential liability under theAustralian Consumer Law(Schedule 2Competition and Consumer Act2010 (Cth)) and the supporting common law.As part of your answer, you should consider whether any remedies might be available toSteffiand/or ACCC.You donotneed to discuss the statutory consumer guarantees under ss51 to 62 as part of your answer.