You need to audit the Packaging and shipping department.  The team is packaging the large posters for shipping to customers.  They will receive the completed products from the Print and Check team.  Then they need to assemble the orders and facilitate efficient packaging and handoff to the delivery company.  Delivery is outsourced to a courier. 

Discussion Questions:

(a)Discuss a question that you might ask during the audit to evaluate the process considerately and effectively.

(b)  Discuss How and Why you have chosen that question.