You own a bookkeeping business that focusses on processes income tax returns for customers. When a customer arrives at the firm, their paperwork is first checked by a bookkeeper and, once all the documents are approved, the bookkeeper gives the information to the accountants to complete the tax return. You have $7$ bookkeepers and $13$ accountants. It takes, on average, $32$ minutes for the bookkeepers to process the paperwork and $38$ minutes for the accountants to complete the tax return.

What is the capacity per hour of the accountants' stage in the process?

Show your answer to $1$ decimal place

Answer:

You are the manager of a local Rogers Mobile retail outlet. Your customer service reps work with customers to select cell phone plans and troubleshoot any problems they might be having with their phones or services. At peak times you will have $12$ customers at various stages of the process. On average it takes $35$ minutes for a customer to have their query resolved. At what rate per hour is your staff completing transactions?

Show your answer to $1$ decimal place.

Answer: