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You own a floral shop. You have some walk-in customers, but you mostly deliver to homes, hospitals, and businesses. Although all of the following measures
You own a floral shop. You have some walk-in customers, but you mostly deliver to homes, hospitals, and businesses. Although all of the following measures of service quality are useful, which is most important? A quality check of the freshness of flowers just before delivery Feedback from customers On-time, accurate delivery Employees' ability to design artistic and attractive arrangements
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