Question
You own and manage sunrise deliveries (small freight transportation company) that makes local deliveries of products for your customer. You have a total of 9
You own and manage sunrise deliveries (small freight transportation company) that makes local deliveries of products for your customer. You have a total of 9 employees( an administrative assistant, two warehouse personeel and six delivery drivers). The drivers job is straightforward. Each morning they come at 7.30 am, pick up their daily schedule and then drive off in their pre loaded trucks to make their stops. They occasionally also pickup packages and return them to sunrise warehouse where they will be unloaded and redirected by the warehouse workers. You have become very concerned about high turnover among drivers. Of your current six drivers, three have been working for you from less than two months and only ones tenure exceed six months. This is frustrating because you are paying your drivers more than many of the larger delivery companies like UPS and Fedex. This turnover is getting expensive because you constantly misspend time, finding and training replacements. It's also hard to develop a quality customer service program when customers see constantly new faces. When you've asked departing drivers why they're quitting common complaints include there's no room for advancement, the job is boring and all we do is drive. What should you do to solve this problem please answer in five hundred Words.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started