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You (plant manager) are given two scenarios: (a) the desired product metric has large scatter, but the overall average and range conform to the customer
You (plant manager) are given two scenarios: (a) the desired product metric has large scatter, but the overall average and range conform to the customer specifications, and (b) the desired product metric has very low standard deviation (scatter), but the average is off from the customer specifications. Which of the two scenarios would you find easier to deal with? Explain the steps for quality improvement in each scenario.
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