You provide IT support for your organization, which has many users who work remotely from home. A remote user is experiencing an error message ever since the last major update to your organization's office suite software.

Which remote troubleshooting technique can help you start troubleshooting this user's issue?

Creating a checklist of tasks the user can follow

Writing a script to create a log of the issue

Remotely accessing and controlling the user$$s computer

Using a virtual machine to replicate the user$$s computer