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You re scheduling shifts at a customer call center for a period of n hours. Each shift is defined by a start time and duration.
Youre scheduling shifts at a customer call center for a period of n hours. Each shift is defined
by a start time and duration. Shifts start at the top of the hour and should be scheduled in discrete hourly
intervals. Workers preferences and labor laws dictate a few additional conditions:
i each shift must be at least L and at most U hours long;
ii workers are paid at an hourly rate of r dollars hour, and must be hired for full shifts; that is if a worker
is assigned to any part of a shift, you must pay them for the whole shift.
Given estimates of the volume of calls over time, you know that there must be a minimum number of workers
on duty mi for each service hour i in n Design an algorithm to partition the n hours into shifts, and decide
how many workers should be on duty, in a way that minimizes the total cost in wages to the call center, subject
to the workers preferences and minimum staffing constraints.
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