You recently started your Job as emergency relief officer in social services organisation. You observed that some volunteers lack interpersonal relationship skills at work. Looking into the complaint registered you were shocked to know that there were high numbers of complaints against volunteers. Upon consultation with manager you decided to arrange a training session for volunteers to help them improve their interpersonal relationship skills.

1. a presentation that covers the following areas:

Importance of interpersonal relationships.

How to have a positive and assertive behaviour?

Communication and relationship.

Strategies to have impressive behaviour.

How to be patient?

2. a report to your assessor considering him/her your workplace supervisor to inform about the training session and feedback you have received from volunteers/classmates.