You run a small computer repair shop, and Janice comes in with a laptop computer that has been dropped. The laptop is an HP Pavilion x360 (model number 11-n010dx) that is not under warranty. Janice tells you that she thinks the entire computer is useless because it appeared dead when she turned it on. Shes especially upset over data on the hard drive that she believes has been lost. Do the following:

Q: After you fill out the customer intake form, you are ready to tackle the problem. List the first three things you should do to try to save the data and troubleshoot the problem: