You serve as the Director of Clinical Services within the People First San Diego organization. In team meetings, longtime employee Patrice, a woman in her later 50s, is often belittling and condescending toward Bo, another social worker. Patrice rolls her eyes at Bo's ideas and mutters under her breath. Further, Patrice often needs to be corrected for using the wrong pronoun to describe Bo (who uses "they" and "them"). You are not sure why this dynamic is occurring, but you suspect it has something to do with Bo being young and identifying as nonbinary.

Patrice may see herself as the "old guard" who needs to establish order and police the team. Bo has not voiced any concern about the situation; however, other members of the team have expressed discomfort to you. When you address the comments individually with Patrice, she explains that she doesn't realize she has been doing it and implies that you are being too "touchy." The comments and behavior continue, and you are not sure what to do. You decide to consult with the human resources department.

• Explain the role of human resources within an organization and how the department supports managers.
• Analyze the personnel situation within the People First San Diego scenario.
  • What type of conflict is occurring?
  • To what extent does the situation violate the mission, vision, and/or diversity and inclusion statement of the organization or violate the law?
• Describe how you would address the personnel situation through consultation with human resources.

PLS use in-text citation so I can refer back and build on! Thank you!

RESOURCES:

• Indeed. (2022, March 29). 13 key functions of a human resources departmentLinks to an external site.. https://www.indeed.com/career-advice/career-development/human-resource-function
• Segal, J. A. (2021, March 9). When people managers should contact HRLinks to an external site.. HR Magazine. https://www.shrm.org/hr-today/news/hr-magazine/spring2021/pages/when-people-managers-should-contact-hr.aspx
• Walden University, LLC. (2022). People First San DiegoLinks to an external site. [Interactive media]. Walden University Canvas. https://waldenu.instructure.com/
• van Geffen, C. (2020). Optimizing team effectiveness and performance by using the cycle of team developmentLinks to an external site..Transactional Analysis Journal,50(4), 298-314. https://doi.org/10.1080/03621537.2020.1807110