You want more coffee options on campus. Most mornings, while picking up your coffee from the local Dutch Bros, you pitch your idea to the baristas. It didn$$t take long to sell them on the idea because many other customers ask for the same thing! One day you meet the local franchise owner and ask what$$s keeping them from placing a Dutch Bros on campus. To your surprise, she claims no one has ever suggested it before! It seems customer input does not make it past front$-$line employees. This is best described as an example of which GAP?

Group of answer choices

Listening

Service Designs and Standards

Performance

Communication

Customer