You were assigned to a new team. You are working with some persons who you know and some you do not know from another department/branch of your organization. Initially, there was some level of uncertainty about the purpose, structure, and leadership of the group. However, things started going well and you were appointed as Group Leader, following which you and the group members developed ground rules, and the groupbegan having regular meetings. Unfortunately, problems began to arise as two group members (Ann and Betty) are not 'pulling theirweight and they are displaying negative attitudestoward group activities. Ann is consistently late for meetings and carelessly performing tasks, while Betty has stopped coming to meetings and has not produced anything as yet. The group members are getting "annoyed" as they see all their hard work being compromised by those who are not contributing effectively. Based on the issues outlined in the case,discusshow you, as the Group Leader/Manager could use Operant Conditioning to shape the behavior of Ann and Betty.