You were honored to be offered a seat on the board of directors for Heartland Regional Bank three years ago. This organization has been in operation for more than 100 years, and has always enjoyed a sterling reputation. For the past several years, however, Heartland has been losing a small but steadily increasing number of customers to newer and larger competitors. The bank seems to have lost its luster in the eyes of the region's residents, and employees are dissatisfied with the work environment, leading to an increased turnover rate. You and the other board members have made recommendations to the executive team, but no one seems clear on what to do to stop the declines. What do you plan to recommend at the next board meeting?

A) Assemble a task force to research the decline in customers and employees and to make recommendations on solutions

B) Hire a new operations manager who can cut through the bureaucracy and restore an entrepreneurial spirit

C) Contract with an advertising/PR agency that can rebrand the organization

D) Replace the executive team with new leaders who have fresh ideas