You were identified as a star performer and were "fast-tracked" into your first leadership role. You now have three direct reports. After 6 months in this job, you get along well with two of your employees who are close to your age (mid to late 20's). However, there's been a lot of tension between you and your third direct report, Jan (45 years old). You realize that Jan is having difficulty adjusting to a much younger boss. Jan is a strong performer, but you need her to respect you as a leader. What should you do? How do you overcome the generation gap and lead someone much older than you?

Underlying problem (cause of the issues) within the scenario Approach recommended: describe the possible overall approach(es) that the leader could take (not the actions) and the one selected (one paragraph) o Cautions or guidelines so the leader will know things not to do when using these recommendations OR they will know the types of situations these are meant for or situations that are not for these recommendations and why (one paragraph) o Best practices: Provide 8-10 actions that represent the best recommendations. Combine these from multiple sources. Organize them in a logical manner that reduces duplication or contradictory advice. These should have endnote references, i.e., use numerical superscripts and a list of numbered references in an appendix. These can be listed as bullet points, but each needs enough information to explain how to implement it.