You will presentCurrent State Models as before making any changes the team needs to see and agree upon what the starting point is.

Future State:You will also createFuture State Modelsto review with the team. TheseFuture State Models will then be used to communicate with stakeholders and then train the team.

Remember there is NO Manual or Automated designation in the Context Diagram and Use case diagram i.e. You do not have to show whether a function is manual or automated.

Using the template below you will submit in MS Word for the provided Case Study:

1. Provide 1 SMART Business Objective for the Process Improvement Project (1 mark). Remember from class, the objective is the overall, 'big -picture' that we want to have as the future state. The Business objective is related to an IMPROVEMENT revenue (tuition paid), student satisfaction, costs of the school from all the manual process that people are paid to execute, # of students (like # of subscribers to a website) may increase or in this case may decrease.
2. Provide 2 keyMetrics that should be measured in this Process Improvement Project (1 mark - 0.5 marks per metric)

Metrics are a quantitative measure that we seek to improve upon when going from the Current state to the Future state. How we determine a metric and is by

Problem	Metric
Students assigned to wrong course	# of students assigned to wrong course
Turnaround time from the time the student is accepted to payment of tuition	# days from acceptance to receiving payment of tuition

• looking at a problem - the case study has many problems. This assignment asks you to select 2 problems and define 2 metrics one metric for each problem. An example is beow....

• measuring the problem in quantitative terms. IN a project we BENCHMARK the metric for a problem. We define a target for improvement at the start of the project. We execute the project and after the project is completed we measure the metric to determine the improvement IN this assignment you doNOT have to define numbers. NOTES

1. The future state will target eliminating assigning students to the wrong course or program. IN real life projects often improvements are incremental - meaning we do not eliminate all the problem in 1 project however in this case maybe we can! So the metric for the future state for the Number of students who were assigned to the wrong course or program should be zero (0).

Context Diagram: Current State (4 marks): Using the information in the current state provided in the case study, follow the steps we learned in class to build the Context Diagram. Make sure you include everything Context Diagram: Future State (4 marks) Using the information in the future state provided in the case, follow the steps we learned in class to build the Context Diagram. Make sure you include everything To get full marks be sure to highlight the areaswith redthat are changed from Current State Requirements: (4 marks): Provide a list of at least 10 Functional Requirements (actor - verb-noun - example - Student Views Payment History) that are new Examples a. Student View Course Catalogue : since the course catalogue is new this is a requirement of the project. b. Student Change Course - since students changing course in the current state was manual, we need to list functional requirements of the new online Course Management System. In other word what are the functions the CRS must have - so this is a requirement. In other words, we need to list all the functional requirements we want the CRS to be able to do. For simplicity, you only need to list a maximum of 10 Functional requirements Requirements should be numbered and described unambiguously and must be measurable. Use Case Diagram: Current State (4 marks): Using the information in the current state provided in the case study, create a Use Case Diagram. Make sure you include everything Use Case Diagram: Future State (4 marks) Using the information in the future state provided in the case, follow the steps we learned in class to build the Use case diagram. Make sure you include everything Highlight the areaswith redthat are changed from Current State