You work at Albert Property and Finance Group and are part of the upper management team.

John Albert Rogers, with over $25$ years' experience in the property and finance industry, established Albert Property and Finance Group in $1990$ to offer a professional and totally comprehensive property service to those clients who wanted the benefits of dealing with one dependable point of contact through all facets of property transactions.

Albert Property and Finance Group currently offer the following services:

Property and Sales Advice

Market assessment and analysis

Rural property assessment

Development feasibility studies

Acquisition of development sites

Sales, purchase & leasing of residential, commercial and industrial properties

Property and asset management

Land & property auctions

Stock and station

The executive team have decided to open their first branch in Tasmania. Your role will be to lead the operations team and manage the process. The executive team have provided you with all the resources and financial support you need to make this happen by the end of the financial year.

Task $1$:

You have been asked to develop an operational plan. In the report you must:

$1.$Clearly state the operational goals and how they are related to strategic plan.

$2.$List resources and funds to meet these goals.

$3.$Identify the relevant personnel that you should consult with in regards to the operational goals and the resultant action plans required to meet the operational goals.

$4.$Include what communication methods you should use to maintain a record of the consultation process. Why?

$5.$Include what feedback processes you would recommend should be put in place.

$6.$Include what KPIs you would recommend to measure organisational performance in regards to the training $($Write at least two$).$

$7.$Create at least two contingency plans if the employees in both departments do not meet the KPIs.

$8.$Draw a flow chart of the relevant parties who you should obtain approval from for this business proposal.

$9.$You need to also briefly outline how you would recommend that staff have the plan communicated to them. Use at least one smart goal to measure the team members demonstrating an understanding of the proposal.

$10.$The organisation has two external recruitment personnel who are contracted as a supplier by referring potential customers to the company. They have both recently slowed down in referring customers your organisation. Briefly outline in bullet points how you would strengthen the supplier relationship with them.

$11.$ Based on your KPIs, smart goals, communication and feedback processes and the organisation's operational plans, recommend what and how you will measure performance?

$12.$How will you monitor financial information? What do you need to watch for when reviewing this information? Why?

$13.$Based on information that you have already received when you spoke to staff, there seems to be a mixture of performance and lack of skills with staff. Some of these problems stem from the department managers. How would you handle any under$-$performance issues in regard to these skills and the level of performance? In this answer, please refer to the factors that affect output and quality to justify a lack of skills and performance.

$14.$There is a lack of openness and trust between the departments and this is having a negative impact on morale. Recommend ways in which you can overcome this.

$15.$Draw a flow chart on the processes that you believe should be put in place for the approval of any variations to this plan $($Include who you should consult with in this flow chart$).$

$16.$Using the documents that you have recommended in this project and developed, draw a flow chart on how the variation should be implemented after it has been approved.

It is important to remember the following points before commencing your assessment.

All plans, goals and recommendations must flow together to support the strategic plan.

You may vary your plans, goals, strategies and recommendations as you progress through each part of this project. Put a line through the change and briefly outline why you made an update on the operational plan. This is a normal part of the development of a plan. As new information is introduced, you may decide to change your operational plan

This is a preliminary operational plan that you are drawing up$,$ so use bullet points.