You work for a large IT firm. Your manager approaches you and asked if you can attend a meeting in his place. You agree to the meeting and inquire what items will be discussed. He tells you general helpdesk information.

 

At the meeting, the CEO asks you to state the importance of an IT ticketing tracking system. You cover the basics of how the systems assist users in ticket submissions and allows an IT department organization and prioritization of tickets. Satisfied with your answer, he tasked you with building a new ticketing system to demonstrate to new clients.

 

Research tracking systems. What 5 key fields would you incorporate into the software and why?