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You work for a leading tech company that relies heavily on outsourcing IT services at delivery centers located in various parts of the world. Unfortunately,

You work for a leading tech company that relies heavily on outsourcing IT services at delivery centers located in various parts of the world. Unfortunately, there is little standardization in how this outsourcing is implemented and managed, resulting in inefficiencies, duplication of work, responsibility gaps, and confusion. Your CIO has tasked you with the responsibility of standardizing these IT outsourcing processes, which will require strategic change across a diverse, global workforce

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